Web-help-desk-admin-guide, this guide provides an overview of the web help desk (whd) features and information about deploying the software in your corporate enterprise. click here to view the guide in pdf format. using the information provided in this guide, you can: review typical stand-alone and integrated deployment architectures. Web help desk: admin guide read this manual for detailed instructions on installing, configuring and using web help desk web help desk: release notes provides information on latest updates and new features of web help desk, this guide provides steps and procedures for installing and upgrading web help desk (whd) in an evaluation, stand-alone, or integrated orion deployment. click here to view the guide in pdf format. need to download the software? access your licensed software from the solarwinds customer portal..
Tableofcontents introduction 23 keyfeatures 23 parent/childservicerelationships 24 automatedticketingprocessing 24 it assetmanagementandinventory 24 it changemanagement 24 solarwindsproductintegration 24 fips 140-2compliantcryptography 25 architecture 25 ticketprocessing 27 evaluatetheapplication 28 setuptheapplication 29 setupoverview 29 setupmenuoptions 30 ..., tableofcontents introduction 22 keyfeatures 22 ticketchecklists 22 requesttypearchive 23 parent/childservicerelationships 23 automatedticketingprocessing 23 it assetmanagementandinventory 23 it changemanagement 23 solarwindsproductintegration 24 fips 140-2compliantcryptography 24 architecture 24 ticketprocessing 27 evaluatetheapplication 28 setuptheapplication 29 .... Introduction solarwinds® web help desk® (whd) is a web-based automated ticketing solution that helps you manage your it support requests for both internal and external clients. use web help desk to create and manage tickets in your help desk operations.